Press the STOP/EXIT key when the report has finished printing. Press the blue key labeled BLACK START or the green key labeled COLOR START on the Brother machine.ĭ. Press MENU, 6 (Print Reports), 4 (Fax Journal).Ĭ. To print the Fax Journal Report, follow these steps:Ī. Print the Fax Journal Report to determine whether the message occurs when you send to particular numbers. If the message 'NG' or 'Poor Line Condition' appears on the Transmission Verification Report for few of the faxes you send, go to STEP 6.Ħ. If the message 'NG' or 'Poor Line Condition' appears on the Transmission Verification Report for most of the faxes you send, go to STEP 8. If your Brother machine displays the message 'NG' or 'Poor Line Condition' again, go to STEP 5. If the transmission is successful, then the problem was caused by the other devices or equipment on the line. Once the line is plugged directly from the jack on the Brother machine labeled LINE to the wall jack, try to resend the fax. If the line connection did not require a correction, go to STEP 5.Ĥ. If the line connection required a correction, go to STEP 4. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through a telephone line. In particular, we suggest that you use a surge protector that is compatible with both standard AC power cords and telephone line cords. NOTE: To protect your machine against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. Removing the devices helps to determine if the issue is related to the Brother machine or another device. If the telephone line is plugged into any device other than the wall telephone jack (surge protector, switching device, etc), remove the line from the device and plug the line directly into the wall telephone jack.
The telephone line must be connected directly from the wall telephone jack to the jack on the Brother machine labeled LINE. If you are using Voice Over Internet Protocol (VOIP) or DSL phone service, go to STEP 5. If the dial tone is clear, go to STEP 2. If the dial tone quality is poorwith excessive static, noise, or other interferencecontact your telephone provider for further assistance. If there is no dial tone, refer to the solution 'My Brother machine has no dial tone.
Press the HOOK key and verify the quality of the dial tone. To resolve this issue, follow these steps:ġ. The messages 'NG' and 'Poor Line Condition' are generally caused by interference on the telephone line, an incorrect phone line connection, or an alarm system or other device on the line.
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